In order to ensure you receive the highest quality care and service and receive our factory warranty, do not purchase Lexicon products online or from an unauthorized seller. Items purchased from unauthorized resellers do not qualify for warranty and customer service fulfilled by Lexicon as it is uncertain if these goods are genuine.
These sellers are not authorized to sell our products:
If you would like further information regarding a specific reseller or would like to be referred to an authorized dealer, please contact our Customer Support team at CSupport@harman.com.
Authorized Purchase & Warranty Details
WARRANTY WITHIN THE UNITED STATES (INCLUDING ITS TERRITORIES) AND CANADA:
Harman’s policy is to honor product warranties and to perform services only on Harman Luxury Audio products (of the following brands: Mark Levinson, Revel, JBL Synthesis, and Lexicon) purchased from authorized Harman Luxury Audio dealers or distributors (“Dealers”) located in the United States (including its territories) and Canada and only when accompanied by a receipt or proof of purchase. Dealers are NOT permitted to sell Harman Luxury Audio products online. If you purchase a Harman Luxury Audio product online, or if the original factory serial number has been removed, defaced or altered, your Harman Luxury Audio warranty will not be valid.
NOTE: ANY WARRANTY ON HARMAN LUXURY AUDIO PRODUCTS PURCHASED OUTSIDE THE UNITED STATES (INCLUDING ITS TERRITORIES) AND CANADA IS GOVERNED BY LOCAL APPLICABLE LAW IN THE COUNTRY OF PURCHASE.
You are required to address any warranty service requests to the dealer from which you purchased the Harman Luxury Audio product or the distributor that supplied such product.
We take great pride in our Service Partners. Their experience and dedication make these professionals ideally suited to assist with our customers’ service needs.
If your component must be serviced, please contact one of our service centers by choosing from the list below.
*INTL and USA service forms are available for download - listed below after Service Centers list*
George Meyer A/V
Technetron Electronic INC
29 East 31 street 2nd floor
New York, NY 10016